TAKUMI welcomes Global VP of Client Services to drive exceptional customer experience

Claudia Mastromauro joins TAKUMI as the Global Vice President of Client Services. With over 16 years of experience in empowering teams, driving revenue growth and fostering client relationships, Claudia will continue to strengthen TAKUMI’s commitment to delivering unparalleled customer experience and satisfaction.


“I am thrilled to join Takumi”, says Claudia. “We will propel our clients to unprecedented success by unlocking the creative potential of content creators, while connecting it to tangible business outcomes. I am excited to contribute my expertise and efforts to drive even greater success on a global scale.”

 

Claudia’s track record includes her role as a leader in Client Success Management within eBay’s Ads GTM teams. She orchestrated significant change within eBay’s UK ad-operations by implementing new processes, driving automation, and fostering collaboration with third-party suppliers which elevated eBay sellers’ experience.


Recognised as a trusted business partner, Claudia has previously worked in similar roles at Lastminute.com, Dennis Publishing, Time Inc and Yahoo. She developed comprehensive strategic plans, and drove operational efficiencies – positively impacting all parties and therefore driving sustainable revenue growth.

 

As the demand for TAKUMI’s fully-managed service continues to grow, Claudia will play a pivotal role in ensuring seamless collaboration with clients. “We are thrilled that Claudia has joined Takumi”, says Ed Galvin, CCO at TAKUMI. “Her in-depth experience within digital marketing and passion to nurture long term value from client relationships will help accelerate the company’s growth journey within our key markets.”


TAKUMI is a fully-managed service underpinned by a leading Influencer Marketing Platform, focussed on delivering performance for clients across Europe and North America. The business was founded in 2015 and counts amongst its clients L’Oreal, Revlon, Procter & Gamble, Colgate-Palmolive, McDonald’s, Amazon, Samsung, NatWest, Haleon, Dorel, Ferrero. TAKUMI is a multi-award winning business celebrated in equal measure for its creative performance as well as its Technology, having been awarded Adweek’s Best Influencer Platform.

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